Refund policy

Jocey’s Candle Creations is not responsible for lost or stolen items. Please reach out to USPS and file a claim. Make sure your address is correct to avoid orders failing to be delivered! 

 In the event an item has been received damaged during shipping, the item may be replaced if it is new and unused. No refund or return will be made if problems resulted from abuse, accident, or misuse of the item purchased. Please follow proper candle care instructions provided on the candle care card you received or on our website located on our candle safety guide.

Email must be sent to joceyscandlecreations@gmail.com the week the order was received. Place item securely in its original packaging and mail to the address given in the email response. It is strongly recommended to use a trackable method to mail your return. Once return has been received allow 5 days for refund to be processed. Once return has been processed you will be notified by email.